Shipping Policy

At Jessaeh, we carefully prepare every order with the goal of making your delivery experience smooth and dependable. We use DHL as our primary shipping carrier to help deliver orders safely and efficiently.

1. Order Confirmation & Processing

Once your order has been successfully placed and payment has been confirmed, our team begins preparing your items for dispatch.

Please allow approximately 1–3 business days for order processing. This period includes order verification, item preparation, quality checking, packaging, and shipment handover.

Orders placed during weekends, public holidays, promotional events, or periods of high demand may require additional processing time.

2. Shipping Carrier

Jessaeh ships orders through DHL. After your parcel has been collected by the carrier, delivery is handled according to DHL's transportation and delivery procedures.

A tracking number may be provided once your shipment has been dispatched, allowing you to monitor the progress of your package.

3. Estimated Delivery

Delivery times depend on the destination and may be affected by carrier schedules, customs clearance, weather conditions, local delivery conditions, and other circumstances outside our control.

The estimated delivery timeframe shown during checkout should be considered an estimate rather than a guaranteed delivery date.

4. Tracking Your Order

When tracking information becomes available, it will be provided to you through the contact details associated with your order.

Tracking updates may take some time to appear after the package has been handed to DHL. Please allow the carrier time to scan and register the shipment.

5. International Orders

Customers receiving shipments outside the United Kingdom may be required to comply with their country's customs and import regulations.

Depending on the destination, an order may be subject to:

• Import duties

• Customs fees

• Local taxes

• Brokerage or clearance charges

• Other government-imposed fees

Any applicable charges imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.

Customs inspections or clearance procedures may also extend the delivery timeframe.

6. Shipping Information

Customers should carefully review their delivery details before completing checkout.

Please provide:

• Full recipient name

• Complete delivery address

• City or town

• Postal code

• Country

• Valid contact number

• Accurate email address

Jessaeh cannot be held responsible for delivery problems resulting from incorrect, incomplete, or outdated information supplied by the customer.

7. Address Changes

If you need to correct your shipping address, please contact us as quickly as possible after placing your order.

We will try to accommodate the request before the parcel has been dispatched. Once an order has been transferred to DHL, changes may depend on the carrier's available options and policies.

8. Delivery Attempts

DHL may make delivery attempts according to its local delivery procedures. If delivery cannot be completed, the carrier may provide instructions for rescheduling delivery, collection, or other available options.

Customers should monitor their tracking information and respond promptly to any delivery notifications.

9. Delayed Shipments

Occasionally, shipments may experience delays because of circumstances beyond Jessaeh's control, including severe weather, transportation disruptions, customs processing, public holidays, incorrect address information, or unexpected carrier delays.

If your parcel has not arrived within the expected timeframe, please contact us with your order number and tracking details so we can assist you.

10. Lost or Missing Packages

If a shipment appears to be lost or has remained without a delivery update for an extended period, please contact our customer service team.

We may need to coordinate with DHL to investigate the shipment. Please keep your order confirmation and tracking information available when contacting us.

11. Damaged Deliveries

If your package arrives visibly damaged, please take photographs of the outer packaging and the product before disposing of any packaging materials.

Contact Jessaeh as soon as possible with your order number, photographs, and a description of the damage so we can review the situation and determine the appropriate next steps.

12. Shipping Costs

Applicable shipping charges, if any, will be displayed during the checkout process before your order is completed.

Shipping costs may vary depending on the destination, order size, weight, and delivery service available for the order.

13. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact our customer service team.

Store Name: Jessaeh
Company Number: 09174512
Business Address: 16 Oakland Close, Solihull, England, B91 2QB, United Kingdom
Contact Number: 07837751409
Store Email: admin@Jessaeh.com

We are committed to helping make your shopping and delivery experience with Jessaeh as convenient and reliable as possible.